Uncle Geoffrey is mentioned by Emma, his assistant, as the player's uncle. He was a Guardian. He had also hired a caretaker for his home named Oliver.
The Director is someone that your uncle mentions in a letter, and that they are most trustworthy than Emma/Oliver. After a while you will start getting messages from the Director. She revealed herself to you (the player) when Search for the Master Chronicle and the scene, Broken Bridge (which also unlocked the scene, Guardian Chamber) was released in Hidden Chronicles on August 18, 2012.
Oliver Lawrence is your uncle's caretaker. He was the last person to see him alive. He gives you his letter. He has a sister named Jillian.
Jillian Lawrence is Oliver's sister. She invites the player to visit her Estate.
Emma Knox is your uncle's assistant and a Character in Hidden Chronicles. She is the first person you meet when you enter the mansion when you begin the game. She later introduces you to Oliver. She is contacted by Frances after she goes into hiding, and is disgusted by Neal and suspicious of him. After meeting Nicolai, she wants to become a Guardian Agent like him, and seeks him out.
Neal Mooreland, an investigator sent from the Council. After you've completed Facing the World 4, Neal admits to killing Uncle Geoffrey.
The Snake in the Grass questline revolves around Neal's past. He grew up an orphan under the name Neal Bartok, with his older brother, Troy. He joined Marcus Gray and the Ophidians when the two brothers broke into his house, and Troy revealed his Guardian abilities when Marcus caught them. Neal became a smuggler in order to stay close to Troy. Troy is killed later while on a mission, and, believing Geoffrey to be responsible, Neal infiltrates the Council to get close and kill him.
Walter Li was a friend of your uncle, who was asked to purchase an ancient dragon statue for him. With this Character, the quest for the Year of the Dragon will start. Later was Walter introduced with Okuni's Fan Event.
Jeremy is a character introduced during the Lasting Love Event , and gives you the Lasting Love quests.
He is introduced as a man whose grandparents used to live at Ramsey Manor, and wants the player to use his power as a Guardian on an old paper valentine that was apparently very special to his grandmother.
Fiona Quinn is a Character that is introduced during the St. Patricks Day Celebration and The Lost Harp quests.
Molly Smith was first introduced with the Secret Past quests along with her Gramma, Bessie.
Bessie Sue (Regina Smith)
Bessie Sue (aka Regina Smith) is the late Gramma of Molly Smith. She was first introduced with the Secret Past quests along with her 'lover' Rex. Her son was named after her lover and is the father of Molly.
Rex Dugan was first introduced with the Secret Past quests. During that quest Molly descovered that Rex, was not only her Maternal Grandfather but he was also a bank robber before Molly's Gramma, Bessie met him.
Bert Fiore is the Head Gardener.
Isabelle Green, is a Character in Hidden Chronicles. She handles real estate transactions for the Estate but she was first introduced on 30th March 2012. She brought us The A Basket Case quests as a part of the Spring 2012 Event. She also introduced us to Mrs. Chilcott.
Mrs. Chilcott is a Character that was introduced with the Spring 2012 Event.
John MacDonald (a professor) is a Character that was introduced with the Spring 2012 Event and later with Twin Hearts Event.
Megan is a Character that was introduced with the Mother's Memories Event.
Freddie (a husband of Megan) was introduced with the Mother's Memories Event.
Theodore Glover was introduced with the Doggone Dog Event in the hunt for his lost dog "Goldie".
Susan is a Character that is introduced with the Doggone Dog Event. She has a young daughter, Ashley.
Little Ashley is the very first young girl Character introduced to us within the Doggone Dog Event along with her mother, Susan.
Momosuke (a businessman) was first introduced along with his lover Sadayakko with the Okuni's Fan Event.
Sadayakko (a geisha) was first introduced along with his lover Momosuke with the Okuni's Fan Event.
Bubble Monkey was introduced with the Bubble Safari cross-game promotion.
Frances was first introduced with the Geoffrey's Safe Room part 1 Event.
Chad was first introduced with the Ring of Truth Event.
Madame Nadya Drake
Madame Nadya was first introduced with the Ring of Truth Event later with the Around the World questline.
Mrs. Briggs was first introduced with the Twin Hearts pt.1 Event.
Cora Briggs was first introduced with the Twin Hearts pt.1 Event. She is the daughter of Mrs. Briggs and the twin sister of Clara.
Clara Briggs was first introduced with the Twin Hearts pt.1 Event. She is the daughter of Mrs. Briggs and the twin sister of Cora. She's engaged with Arthur Reynolds.
Arthur Reynolds was first introduced with the Twin Hearts pt.1 Event. He's engaged with Clara Briggs.
Casey was introduced with The Ville cross-game promotion.
Matt Goldberg was first introduced with the Lucky Bear Event. He is the son of George Goldberg and Rachel who works in the Army just like his father. His intention meeting with the Guardian is to find out the story behind the old stuffed bear that once belonged to his parents. Matt's children were curious with the history of the bear and since Matt's parents were very quiet about it until the end of their days, he seeks the help of the Guardian.
George Goldberg was first introduced with the Lucky Bear Event. He is the father of Matt Goldberg and the husband of Rachel. Matt informed that George once belonged to what is called the Greatest Generation and fought in the World War 2. Along the progress of the The Lucky Bear quests, the secret behind the old stuffed bear will be reveal.
Rachel Goldberg was first introduced with the Lucky Bear Event. He is the mother of Matt Goldberg and the wife of George.
Madeline was introduced with the ChefVille cross-game promotion.
Walter was introduced with the FarmVille 2 cross-game promotion.
Gina Lutes was introduced with the Farmerville questline.
Ruby was introduced with the Ruby Blast cross-game promotion.
Officer Troutbiter was introduced with the CityVille 2 cross-game promotion.
Nicolai Dragomire is the nephew of Madame Nadya, and a resident of Paris. He meets the Guardian in Paris, and is a Guardian Agent, who works with the Guardian in the field.
He accompanies the Guardian during the Around the World questlines in search of Neal. When Emma desires to become a Guardian, she seeks Nicolai out, to which he'll consider the offer.
Troy Bartok is Neal's older brother. The pair were inseparable as boys, and were orphans. They made their money through theft, and Troy gave Neal a watch from one of their break-ins, that Neal treasured. Troy had the abilities of a Guardian, which he revealed to Marcus Gray when the two boys broke into his mansion. Marcus offered Troy a job as an Oracle, using his abilities to re-write the past, which Troy eagerly accepted.
Hendrik was first introduced with the ATW questline.
Hamad was the traitor in ATW: Abu Dhabi quest.
Players can now support CyArk’s digital preservation projects on Mayan sites in Mexico and Central America, as well as other heritage sites around the world by participating in a new Zynga.org in-game promotion. Ben Kacyra of CyArk, is featured as a non-player character in Hidden Chronicles.
Marcus Gray was first introduced with the ATW questline.
On the ATW:Mumbai quest Carmen told Nicolai that se is not an Ophidian. She's been infiltrating the Ophidians with the help of Frances.
Sofie Denuve (Carmen Kruger)
Sofie Denuve aka Carmen Kruger was first introduced with the ATW: Courchevel questline.
Mathieu Canet was first introduced with the ATW: Courchevel questline. He is an entrepeneur and art collector, who throws lavish parties in France. He is targeted by Carmen to steal an authentic Manet painting he recently purchased.
Lofftur was first introduced with the Search for the Seven Sons: Iceland event.
Cecilie was first introduced with the Search for the Seven Sons: Iceland event.
Victor Barkov was first introduced with the ATW: Moscow questline.
Judith Clay was first introduced with the Search for the Seven Sons: Jordan event. Frances has put her in charge of assisting us with the search for the second artifact - Envy's Emerald. She found Aadil's diary.
Two brothers: Aadil and Abbas were introduced with the Search for the Seven Sons: Jordan event.
The villa was the center of the family's trade two hundred years ago. Two brothers handled the family's operation - Aadil, the younger and Abbas, the elder. Aadil handled import and export while Abbas handled accounts. Once, they tracked down the Emerald, which was the most precious in the land at that time. Abbas was very jealous of Aadil's talents and how he inherited all the family's possessions. He plotted to kill Aadil, and keep both the Emerald and all the inheritance to himself. To this day, the stone contains the concentrated essence of the Envy that blinded Abbas into doing so. It says on the Aadil's diary that Aadil loved playing at Petra when he was a child. His father warned him not to trust his brother. Aadil knew that his brother would kill him and he hid the Emerald at Petra.
Io Rosalind Everwood (Carmen Kruger)
Io Rosalind Everwood aka Carmen Kruger was first introduced with the ATW: Bhutan questline. Carmen poses as a pilgrim in a monastery in Bhutan. She is on her way to enter the Taktsang Monastery and steal the set of Jeweled Weapons that the Kindjal is a part of.
Jamyang was first introduced with the ATW: Bhutan questline.